Terms of Service
Last updated: January 2025
These terms govern your use of KareTech Solutions services. Please read them carefully.
By accessing or using KareTech Solutions services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services. These terms apply to all users of our services, including clients, visitors, and others who access or use our services.
KareTech Solutions provides managed IT services, including but not limited to:
- 24/7 network monitoring and management
- Help desk support and technical assistance
- Cybersecurity solutions and data protection
- Cloud services and infrastructure management
- Backup and disaster recovery services
- IT consulting and strategic planning
As a client of KareTech Solutions, you agree to:
- Provide accurate and complete information necessary for service delivery
- Grant necessary access to systems and facilities for service provision
- Maintain appropriate insurance coverage for your business operations
- Comply with all applicable laws and regulations
- Pay all fees and charges in accordance with the agreed payment terms
- Use our services only for lawful purposes
Billing and Payment
Services are billed monthly in advance unless otherwise specified in your service agreement. Payment is due within 30 days of invoice date. Late payments may incur additional charges and may result in service suspension.
Currency
All fees are quoted in USD but may be paid in Guyanese Dollars (GYD) at the current exchange rate. Exchange rates are updated regularly and applied at the time of billing.
Refunds
Refunds are provided on a case-by-case basis and are subject to the terms of your specific service agreement. No refunds are provided for services already rendered.
KareTech Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the services during the twelve (12) months preceding the claim.
We provide our services "as is" and make no warranties, express or implied, regarding the services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Uptime Guarantee
We strive to maintain 99.9% uptime for our managed services. In the event of service interruptions, we will work diligently to restore services as quickly as possible.
Response Times
Critical issues: 1 hour response time. High priority issues: 4 hour response time. Standard issues: 24 hour response time. Response times may vary based on your service plan.
Support Hours
24/7 emergency support is available for critical issues. Standard support is provided during business hours (8 AM - 6 PM AST, Monday through Friday).
Either party may terminate services with 30 days written notice. We reserve the right to terminate services immediately for breach of these terms, non-payment, or illegal use of our services.
Upon termination, you remain responsible for all charges incurred up to the termination date. We will assist with data migration and service transition as outlined in your service agreement.
These terms are governed by the laws of Guyana. Any disputes arising from these terms or our services shall be resolved through binding arbitration in Georgetown, Guyana, or through the courts of Guyana.
If you have any questions about these Terms of Service, please contact us:
KareTech Solutions
239 Pike Street, Kitty, Georgetown, Guyana
Phone: 592-626-2383
Email: legal@karetechsolutions.com