Support & Resources

Get the help you need, when you need it. Access our comprehensive support center and resources.

System Status
Operational
Service Updates
Updates
Maintenance Schedule
Scheduled
Security Alerts
Alert

Get Support

Multiple support channels to ensure you get help when you need it most

Emergency Support
Critical

Critical system failures and security incidents

Availability
24/7/365
Response Time
< 1 hour
Contact
592-626-2383
Priority Support
High

Managed service clients with urgent issues

Availability
Business Hours
Response Time
< 2 hours
Contact
support@karetechsolutions.com
General Support
Normal

Standard technical assistance and questions

Availability
Mon-Fri 8AM-6PM
Response Time
< 4 hours
Contact
help@karetechsolutions.com
Chat Support
Low

Quick questions and initial troubleshooting

Availability
Business Hours
Response Time
< 15 minutes
Contact
WhatsApp: 592-626-2383

Self-Service Resources

Find answers and learn new skills with our comprehensive resource library

Knowledge Base

Step-by-step guides and troubleshooting articles

  • Network Setup Guides
  • Security Best Practices
  • Software Installation
  • Common Issues
Video Tutorials

Visual guides for common tasks and procedures

  • Microsoft 365 Setup
  • VPN Configuration
  • Backup Procedures
  • Security Training
Downloads

Software, drivers, and documentation downloads

  • Remote Access Tools
  • Security Software
  • Network Utilities
  • Documentation
Documentation

Technical documentation and user manuals

  • System Architecture
  • User Manuals
  • API Documentation
  • Best Practices

Training Programs

Empower your team with comprehensive IT training and certification programs

Cybersecurity Awareness

Essential security training for all employees

Beginner
Duration
2 hours
Format
Online/In-person
Microsoft 365 Mastery

Advanced features and productivity tips

Intermediate
Duration
4 hours
Format
Workshop
Network Fundamentals

Understanding your business network

Beginner
Duration
3 hours
Format
Online
Backup & Recovery

Data protection and disaster recovery

Intermediate
Duration
2 hours
Format
In-person

Still Need Help?

Our expert support team is ready to assist you with any technical challenges or questions

Emergency support available 24/7 • Business hours: Mon-Fri 8AM-6PM